03 9005 7172 
0429 182 222 
FREQUENTLY ASKED QUESTIONS
'Wilderness' vs 'Remote' First Aid courses:
There is no real difference between these two types of courses other than the name. Wilderness is an international term that has been used for over 30 years and since early 90's when Wilderness First Aid became popular in Australia we have adopted the same term. Australian's have always used the term Remote as it describes all the vast isolated areas 'on' and 'off' shore of Australia. Also the word wilderness restricts us to a view of only bushland where remote is so much broader. The main thing to know is courses are highlighted around gaining knowledge and skills to assisst the patient long term care where medical assistance is more than 1-2 hours away.
Since the introduction of the 'Wilderness First Aid Skill Set' the Outdoor Industry has considered it a standard to be acheived by Outdoor Leaders. These competencies from the Sport, Fitness and Recreation Training Package meet competency requirements for Wilderness First Aid and will be utilised as the basis for the registration requirements of programs like the National Outdoor Leader Registration Scheme (NOLRS)
Our courses
As Wilderness First Aid Australia primarily runs programs for organisations in Australia we only have a select number of public courses available per year. Most of the organisations we run training for will allow a number of external participant positions hence why we advertise positions available with certain courses. If you do not see a course on the calendar that suits your dates do not hesitate to contact the office to enquire whether we have some positions on unadvertised courses.
Unfortunately, only 60 percent of our courses make it to the website.
Qualifications
Wilderness First Aid Australia is proud to be partnered with one of the leading TAFE providers in Victoria, Wodonga Institute of TAFE (WIOT). Through this partnership we are able to offer a good range of short courses including Urban, Wilderness and Customised first aid.
Our range of Wilderness First Aid courses meet the industry requirements for the new 'Wilderness First Aid Skill Set' derived from both Sport, Fitness and Recreation and Health Training Packages.
Be reassured that along with the high standard of training provided by WFAA and the strong partnership we have with WIOT you will be recieving the right qualification for the Outdoor Industry.
Our Instructors
Our instructors range from professional outdoor educators, urban EMT’s, Intensive Care Paramedics, Nurses, Ski Patrollers and Guides. The breadth of knowledge and experience covers a wide variety of areas with many years of patient management experience in all types of environments.
Course types:
We have a range of courses to suit individual and organisation's needs. Courses are based on specific a number of things i.e. hours, days, qualification requirements. Courses we have on offer are:
Basic Remote First Aid (16 hours) 2 days
Remote First Aid (28 hours) 3 days
Wilderness First Aid (50 hours) 5 days
Leaders Wilderness Advanced First Aid – LWFA (60 hours) 7 days
LWFA/WFR recertification (28 hours) 3 days
Remote Area Medic-Basic (RAM-B) (100 hrs) 9 days (formally Wilderness First Responder)
Custom courses
For the list of Units of Competency each course contains please contact the office on 03 9005 7172 or info@wfaa.net.au for further information.
Make a booking
When making a booking please contact the office directly by using the 'Contact Us' page on the website as from time to time the office is unnattended due to the nature of the business and at times having no means of communication. You can followup via phone and talk with someone in the office or leave a message for a return call. We are honest in saying email is your best option.
We do not recommend any potential student makes any logistic arrangements until they have received an 'official' final email confirming that a course will be running. As there has been rare cases where a course has been cancelled by WFAA due to lower than expected numbers or a Host cancellation.
WFAA will not be responsible for any financial losses in this instance.Though WFAA will reimburse any student who has accrued 'out of pocket' expenses after WFAA has confirmed a course as running.
Waiting Lists
Our waiting lists work on a 'first come, first served' scenario. As our courses book out quickly we do often open up a 'waiting list' allowing potential students to have a chance at attending their first choice of course. We also allow participants to place their name on other courses in line of preference and try to work closely to accommodate the best suited course.
Course Payments
We ask for a deposit for your course eight (8) weeks out from commencement to secure your position. We then email you the final payment invoice approximately four (4) weeks out with 7 days to pay in full. If not paid within 7 days you unfortunately jeopardise your position to those on the 'waiting list'. WFAA will not be responsible for those losing their position due to non payment. Wilderness courses are very expensive to run and the organisation cannot afford to have people cancel at 'last minute'.
Cancellation Policy
Where a course is cancelled by WFAA a 'FULL REFUND' will be given to your nominated account.
Where a participant chooses to cancel their position the refund policy is as follows:
4-6 weeks from commencement of course "FULL REFUND'
2-4 weeks from commencement of the course '50% REFUND'
0-2 weeks from commencement of the course 'NO REFUND'
All cancellations need to be in writing or via email using the initial booking email address. This ensures no one else is cancelling you position.
Course transfers
In a case where a student was able to attend their original course due to personal/health reasons a course transfer is available. A transfer is only available where a student has met the above requirements when notifying the WFAA office in writing or via approved email path. Your transfer course needs to be booked, confirmed and approved within 3 months of your 'original' course. The Transfer Fee is $150 plus any extra costs (venue, accommodation, catering fees) associated with your new course will need to be paid before you can attend.
NOTE: If you fail to notify the office before the course commences, you automatically forfeit your fees and NO course transfer is available.
FURTHER NOTE: A transfer is not automatic. Most WFAA courses are booked well in advance and if you do not chose shortly after missing your original course you may miss out. Unfortunately, this means you have forfeited your initial course fees. WFAA does not offer credits for students to book on as they please.
Course Credits
WFAA DOES NOT offer credits to students who miss their course or do not turn up. ALL students will need to refer to the Cancellation and Course Transfer policies above.
Recertification
In Australia students are required to recertify their qualifications every three years and recertify their CPR every 12 months. WFAA adopts the same outlook as to be sure students are kept up with the latest first aid knowlege and skills.
As we know there are many good first aid providers in Australia we do not mandate that CPR is recertified with us BUT do want to ensure it recertified with a reputable company with the right accreditations.
Issuing of certificates
On successful completion and full payment of your course you will receive your certificate within approximately 4 weeks (28 days). At certian times this could take slightly longer with most certificates arriving within 5-6 weeks. This is due to the nature of our remote programs and the time taken to recieve course paperwork back to the office which can take 7 days. In circumstances where a student requires their certificate earlier a 'Verification Letter' can be drafted outling your acheivement and emailed to you.
Lost certificates
In unfortunate circumstances where a student has lost/misplaced their original certificate a replacement can be issued at a cost of $75 inc. GST.
Where the original is not required WFAA can provide you a PDF copy at no extra cost.